Payer follow-up, automated

Your staff shouldn't spend their day on hold with insurance.

Holdline places the follow-up calls for you, sits through the IVR and the hold music, and returns each claim's status, denial reason, and next step, written straight to your worklist.

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Claims / CLM-2026-000123 / MockCare ON CALL

Agent

Following up on claim CLM-2026-000123, billed $842. Can you give me the current status?

Payer

One second… okay. It finished processing, it's been paid.

Agent

So $812 after the $30 copay, arriving in 2–5 business days?

Written to claim PAID · $812 · ETA 2–5d

CLM-…-118 · AetnaPAID$1,240

CLM-…-121 · UHCDENIED · CO-197appeal ≤90d

CLM-…-124 · CignaINFO NEEDEDmed records

The status quo

Getting paid runs on hold music.

Hours lost to hold

Billers spend much of every shift waiting on payer lines to ask one question about one claim. It doesn't scale, and it wears down your best people.

Denials sit unworked

Fixable denials, a missing prior auth, a coding error, go untouched because no one has time to call and find out the real reason.

AR ages into write-offs

Every day in follow-up is a day closer to timely-filing limits, and revenue you never recover.

How it works

Point it at the worklist. It makes the calls.

No new system to learn. Holdline runs the follow-up calls your team already makes, the way a good biller would, one at a time or a hundred at once.

Queue the claims

Send Holdline the claims that need follow-up, with the payer, NPI, claim number, and dates it needs to authenticate. From a CSV, your PM system, or the dashboard.

INPUT · payer · NPI · claim # · DOS

It calls the payer

It dials out, navigates the phone tree with keypad tones, authenticates, waits through hold, and asks for status, pressing for the specific reason on anything denied.

HANDLES · IVR · hold · authentication · CARC/RARC

You get a clean outcome

Status, denial reason and code, expected pay date, and next step, written to the claim, which advances itself. Full transcript attached for the audit trail.

OUTPUT · status · reason · next step · transcript

Capabilities

A billing rep that never sits in a queue.

/hold

On hold, handled

Works the IVR and waits out hold music so a person never has to. Runs across your whole queue in parallel.

/deny

Reasons, not "denied"

Presses for the specific reason and the CARC/RARC code, then records exactly what it takes to resolve.

/track

Live claim tracking

Each claim updates as calls complete, so you always know what's paid, pending, denied, or waiting on you.

/log

Full transcript, every call

Every conversation is transcribed and attached to the claim, an audit trail for appeals and QA.

/phi

Built with PHI in mind

Least-privilege access and per-claim scoping. Protected health information is treated as sensitive from day one.

/esc

Escalates when it should

If a rep needs a human or something's off, it flags the claim for your team instead of guessing.

A real call

It gets the reason, not just the "no."

An actual transcript of Holdline working a denied claim. It doesn't stop at the denial, it gets the code and the path to resolution, so the claim is workable the moment it lands in your queue.

See it on your claims

TRANSCRIPT · CLM-2026-000123 · MockCare Insurance

Agent

Following up on claim CLM-2026-000123 for Sunrise Family Practice. What's the current status?

Payer

That one was denied.

Agent

Can you tell me the specific reason and the denial code?

Payer

Missing prior authorization. Code CO-197.

Agent

Understood. To resolve we obtain the auth and resubmit, is there an appeal window I should note?

Payer

Ninety days from the denial date.

Written to claim DENIED · CO-197 · obtain auth, resubmit ≤90d

Get started

Stop waiting on hold. Start getting paid.

See Holdline work a batch of your own claims on a live demo, the calls, the outcomes, the recovered revenue.

Book a demo